Where to Find Your Answers About Medicare

The Clemente Agency
Sharon will help you with questions about Medicare, how it works, the associated costs, and plan options for you to supplement Medicare. Be aware there are specific plans for those with chronic conditions and also for those receiving Extra Help (LIS) and/or Medicaid. Sharon will also assist to enroll in the Medicare Savings Program, Extra Help and Medicaid.

Medicare
To get general or claims specific Medicare information and important telephone numbers. If you need help in a language other than English or Spanish, say “Agent” to talk to a customer service representative.  Medicare & You Handbook and Your Medicare Benefits
1 800 633 4227
TTY 1 877 486 2048  www.medicare.gov

State Health Insurance Assistance Program (SHIP)
To get free personalized Medicare counseling on decisions about coverage; help with claims, billing, or appeals; and information on programs for people with limited income and resources.  See https://des.az.gov/services/aging-and-adult/state-health-insurance/ship-offices to find your local SHIP office.

Social Security
To get a replacement Medicare card; change your address or name; get information about Part A and/or Part B eligibility, entitlement, and enrollment; apply for Extra Help with Medicare prescription drug costs; ask questions about premiums; and report a death.
1 800 772 1213
TTY 1 800 325 0778
www.socialsecurity.gov

Coordination of Benefits Contractor
To get information on whether Medicare or your other insurance pays first and to report changes in your insurance information.
1 800 999 1118
TTY 1 800 318 8782

Department of Defense
To get information about TRICARE for Life and the TRICARE Pharmacy Program.
1 866 773 0404 (TFL)
TTY 1 866 773 0405
1 877 363 1303 (Pharmacy)
TTY 1 877 540 6261
www.tricare.mil/mybenefit

Department of Health and Human Services
Office of Inspector General—If you suspect Medicare fraud.
1 800 447 8477
TTY 1 800 377 4950
www.stopmedicarefraud.gov
Office for Civil Rights—If you think you were discriminated against or if your health information privacy rights were violated.
1 800 368 1019
TTY 1 800 537 7697
www.hhs.gov/ocr

Department of Veterans Affairs
If you’re a veteran or have served in the U.S. military.
1 800 827 1000
TTY 1 800 829 4833
www.va.gov or www.vets.gov

Office of Personnel Management
To get information about the Federal Employee Health Benefits Program for current and retired Federal employees.
1 888 767 6738
TTY 1 800 878 5707
www.opm.gov/insure

Railroad Retirement Board (RRB)
If you have benefits from the RRB, call them to change your address or name, check eligibility, enroll in Medicare, replace your Medicare card, and report a death.
Local RRB office or 1 877 772 5772

Quality Improvement Organization (QIO)
To ask questions or report complaints about the quality of care for a Medicare covered service or if you think your service is ending too soon. Call 1 800 MEDICARE to get the telephone number for your QIO.